Refund & Exchanges

It is the customer’s responsibility to check that all the details on the order confirmation are correct. Charges incurred due to the incorrect details will not be refunded.

Jarrons & Co. branded merchandise are warrant against manufacturer’s fault. Should your purchase not be appropriate, Jarrons & Co. welcomes Returns & Exchanges within 30 days of the original date of purchase in unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase. Please note that this is not applicable for sale items.

Please contact us for a Returns & Exchanges form, this shall be emailed to you and includes all appropriate information to assist you in the process. Please print this, fill out all relevant fields and return to the address provided.

Upon receiving your return we shall be in touch to notify you of details to confirm your exchange. Although we strive to fulfill a fast turnaround period please allow 10 days during peak times.

The customer is responsible for all costs incurred to return parcels to Jarrons & Co., we recommend a traceable mode of delivery as we will not be responsible for any parcels that are lost or misplaced. An additional postage charge will apply to return the exchanged item to the customer.

Exchanges/returns are not possible when:

  • the item has been personalised or used.
  • an attempt has been made to repair any defect of the item.
  • on custom made personalised orders, sale or discounted items.
All purchases are Non-Refundable. For hygiene purposes, merchandise categorized under bedding and feeding items (unless faulty) are strictly non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. All exchanges are at the sole discretion of Jarrons & Co. and any decisions made by the Company is final.
Jarrons & Co. reserves the rights to change the terms from time to time without prior notice.